Distance Learning Student Resources

Quicklink to this page: http://tiny.cc/onlinehelp

Blackboard and Technology Information

Are you only using Blackboard for your on-campus classes? CLICK HERE FIRST!

Blackboard system announcements about maintenance times will be posted on the direct login page at https://nwacc-bb9.blackboard.com and inside the Blackboard system. We also recommend signing up for the Distance Learning Twitter Feed so you can receive notices quickly on your mobile devices.

Blackboard Boot Camps are available towards the beginning of each semester to prepare you for using the Blackboard system. They are delivered as a self-guided course and live in-person sessions. Go to the Blackboard Boot Camp information page to find out more.

Blackboard courses will be accessible for 30 days past the final day of class. Keep copies of your past work and download anything you wish to keep for future classes.

Be sure to review the current Technology Requirements for working online, specifically with Blackboard.

Need to find information on how to use a certain tool in Blackboard? See the Blackboard 9.1 Tutorial Videos

Need technical assistance? Contact Distance Learning Technical Support  Make sure to use the Blackboard Browser Checker first!

Some classes use course specific software and websites. For example, the Math department uses MyMathLab for Online Math Classes. Please contact your instructor, read your syllabus, and check your NWACC email for information from your instructor on any course specific software or websites that your classes use. Support information for the various software and websites will be compiled on the Course Specific Software and Website Support page, but your instructor is always your best resource for what they have you using.

Academic Resources

Need to find your textbook information? Look them up using the NWACC Bookstore!

Be sure you know how to Contact your Instructor. Read your syllabus for their preferred method of communication!

The NWACC Library and the Writing Center are great resources! Be sure to connect with them.

Online Tutoring is available from the Academic Success Center's tutors. They can help you with most Math subjects and some Science classes.

Do you need Proctored testing? Contact our Testing Center for locations in your area.

General Information

Review our Frequently Asked Questions for answers to common questions.

Out-Of-State Student Complaint Information

Information Technology Friday Night Maintenance Window

The NWACC Information Technology Department maintains the servers and other computer infrastructure of the college.

Please see more information HERE, along with planned outage information.

Generally this maintenance window does not affect Blackboard, which continues to run at

What to do if there are Blackboard System Problems

If you cannot access Blackboard through My NWACC Connection, try logging in directly to Blackboard at https://nwacc-bb9.blackboard.com.

Be Prepared!

Despite our best efforts to maintain system reliability, technology sometimes fails and you should be prepared in advance.

1. Always keep a backup copy of everything you submit online in case of technology problems, either with your computer or with Blackboard. It is a good idea to type longer discussion postings into a document first, save it, and then paste it into the discussion area.

2. Make sure your NWACC email is working, and check it regularly. If there is a major problem with Blackboard, Distance Learning will attempt to contact you via NWACC email to let you know what is happening. You may also wish to subscribe to our Twitter System Status Updates.

3. If you have assignments due or other concerns, contact your instructor immediately via NWACC email, and watch your NWACC email for updates from your instructor. He/She will inform you about any adjustments that may be necessary in your course.

Please be assured that in event of a system emergency, we will be doing everything we can to restore service to normal as quickly as possible.