Distance Learning Technical Support

IMPORTANT!

Be sure to use the Browser Checker before contacting support. They will need to know the information provided by the checker.

When emailing support, please include your student ID number, your operating system, browser version, java version, class title and section, and the specifics of the problem. The location in your course and any titles; assignment, discussion post, etc. This will help us serve you better. Thanks!

Tier 1 Student Support is provided by the Student Technology Help Desk

Services include:
Browser Troubleshooting
Blackboard Compatibility
Password Problems
How To Change Passwords

Phone: 479-619-4376
Email: studenthelpdesk@nwacc.edu
Walk-in's to Burns Hall Room 1214
Student Technology Help Desk Webpage

Tier 2 Student Support is provided by Distance Learning

Services include:
Blackboard Boot Camps
Blackboard Usage Questions
Advanced Blackboard Support
Advanced Technical Support
Computer Maintenance Questions

Phone: 479-250-0805 (leave a message!)
Email: lpaxton@nwacc.edu
Office: Burns Hall 2435

OR you may email the Distance Learning Department at dl@nwacc.edu anytime.